Engineering
Corrective RAG for Billing Questions on WhatsApp
Billing is where RAG gets checked: the customer is holding the invoice. How corrective RAG, account lookups and a clean human handoff fit on WhatsApp.
7 min read
Engineering
Building and running custom software: build vs buy, AI in production, pricing and process.
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Engineering
Outcome-Based Pricing vs the Body Shop: Who Takes the Risk
Paying for hours vs paying for results: how outcome-based pricing moves risk to the vendor, where it works, where it fails and what to put in the contract.
6 min read
Engineering
Vibe Coding in Production: What Breaks First
An AI-built app works in the demo and fails in production. What usually breaks, the order I check it in, and what to fix this week if you already shipped.
7 min read
Engineering
Start a Design System With a Lightning Decision Jam
Design systems usually stall on decisions nobody made. How we open one with a 90-minute Lightning Decision Jam, and what the weeks after look like.
6 min read
Engineering
Custom Software vs SaaS: When Building Is Worth It
Buy, assemble with low-code, or build: how I decide which one a business needs, the signs you've outgrown a tool, and what a custom build really costs.
7 min read
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